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Mental Health: A Business Priority for 2022

The past two years' events prompted a worldwide mental health crisis, with the effects continuing to be felt in the workforce today.  Many Americans have admitted to struggling with depression, burnout, and PTSD – ailments that were only compounded when also trying to uphold “business as usual” in their careers.

A Beginner’s Guide to Credit Card Chargebacks

What Is a Chargeback? Chargebacks—also known as reversals—occur when funds are returned to the purchaser in a transaction, and they usually involve card-not-present (CNP) credit card transactions. At their base level, they are a consumer-protection mechanism enabled under Regulation Z of the Truth and Lending Act . Side note: Debit cardholders are afforded the same rights under Regulation E of the Electronic Fund Transfer Act.

Apple Unveils Tap and Pay Feature

In case you missed it, Apple rocked the payments world on February 8 after announcing that it was rolling out “Tap to Pay” and taking aim at some of the industry’s big players, including Block (Square). Stripe will be the first platform to partner with Apple and offer the capability and is already accepting businesses to participate in the beta program. Next up will be Shopify, followed by others in the fall.  

Customer Service Trends for 2022

More and more, customer service is evolving towards a technology-based process, with new trends emerging every year. The expectations from consumers are progressing right along with this evolution; in fact, according to Salesforce, 84% of customers agreed that the experience a business provides is just as significant as its products and services. With the online experience becoming increasingly important, keeping up with the latest trends in customer service can be the key to success for your business. Here, we outline some of the more noteworthy customer service trends for 2022.

4 Reasons Online Reviews Matter

Excellent online reviews and customer reviews are a powerful yet underutilized tool in the world of retail. For example, they influence consumer decisions, help your business build credibility, and drive engagement. Meanwhile, over the last couple of years, the power of online reviews has increased as people have flocked online. And with U.S. retail eCommerce sales expected to grow 16.1% in 2022 to reach a staggering $1.06 trillion, online reviews will continue to shape consumer behavior. This article outlines five reasons why online reviews are essential.

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