The past two years' events prompted a worldwide mental health crisis, with the effects continuing to be felt in the workforce today.  Many Americans have admitted to struggling with depression, burnout, and PTSD – ailments that were only compounded when also trying to uphold “business as usual” in their careers.

More and more, customer service is evolving towards a technology-based process, with new trends emerging every year. The expectations from consumers are progressing right along with this evolution; in fact, according to Salesforce, 84% of customers agreed that the experience a business provides is just as significant as its products and services. With the online experience becoming increasingly important, keeping up with the latest trends in customer service can be the key to success for your business. Here, we outline some of the more noteworthy customer service trends for 2022.

As a small business owner, you’re expected to oversee a lot of information: you may have to keep track of inventory, staffing, hours billed, sales, production, customer information – the list is truly endless. 

Dear valued merchants,