Is It Time to Rethink Tipping? A Look at the Pros and Cons.

Tipping is as American as apple pie—even though the practice is a European import and was once subject to intense opposition and even banned in some states. This fact might ...
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How the Pandemic Has Changed Consumer Behavior

The pandemic has profoundly impacted society, as you may have noticed: people are working from home, sports stadiums and airplanes continue to gather dust, and schools and ...
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Restaurants: Adapting to a New Era

Although many industries have mounted a comeback since the lockdowns were slowly lifted—and subsequently reinstated, in some cases—the restaurant sector is not one of them. And ...
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How to Handle Unhappy Customers

When it comes to unhappy customers, good news travels fast—and bad news travels faster. Remember the United Airlines broken guitar fiasco of 2008? The incident, which involved ...
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Adapting Your Retail Space for COVID-19

The pandemic has fundamentally changed consumer behavior, and retailers need to adapt to survive, and reinvent to thrive. While shifting to e-commerce has been a priority for ...
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Coronavirus Financing Options for Small Businesses

The COVID-19 pandemic has disproportionately affected small businesses and sent them scrambling to figure out survival strategies. Just look around your neighborhood—you’ll ...
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