By Erica Houskeeper on January 7, 2020
Sekure is taking customer support to the next level with an ETA exam certification initiative that gives employees a competitive edge and ultimately helps merchants navigate the complex electronic payments environment.
The company’s Relationship Managers—who work directly with merchants—are taking the ETA Certified Payments Professional (ETA CPP) exam. Passing the exam signifies that a Sekure Relationship Manager has demonstrated the knowledge and skills required to perform proficiently.
Sekure launched the certification exam initiative in 2019. Seven employees were certified last year, and eight more will take the exam in 2020.
Now more than ever, payment processing professionals need broad industry knowledge to grasp the challenges faced by merchants. As a result of increasing governmental scrutiny and regulation, growing security and compliance requirements, Sekure’s Relationship Managers must demonstrate mastery of sales, pricing, interchange, operations, products, solutions, as well as risk, regulatory, compliance, and security matters.
“Merchants can put their trust in our Relationship Managers knowing that they’re well-versed in PCI compliance topics and other payment processing areas,” said Sekure’s Director of Customer Support, Laura Lewis. “It’s really a matter of merchants having confidence in us, that they’re working with a company that’s always looking out for them.”
What is the ETA CPP Exam Program?
The ETA CPP examination is a three-hour, computer-based exam that is administered in English and includes 125 multiple-choice questions. The ETA CPP is available for all payment processing professionals with a minimum of 1 to 3 years of payments industry experience. The certification is valid for three years.
Objectives of the ETA CPP Exam
- Establish a uniform, defined standard of practice and knowledge for ISOs, sales personnel, and other payments industry professionals
- Quantify the expertise and potential performance of payments industry professionals
- Enhance the productivity and reputation of payments companies and the credibility of the industry
- Thwart inappropriate practices that may discredit the reputation of the industry
At Sekure, we’ve built our reputation in payment processing based on our expertise and exceptional customer service. We’re proud to have earned the best third-party reviews in the payment processing industry. The ETA CPP exam reinforces Sekure’s commitment to excellent customer service.
“The certification will help merchants know that they’re dealing with Relationship Managers who are professional and very knowledgeable in the processing industry,” Lewis said. “The ETA CPP program sets the standard for professional performance in the payments industry. More than anything, Sekure is committed to excellence.”