SMB Checklist: How to Reopen and Hit the Ground Running

Small business owners are navigating a range of new challenges as they prepare to reopen amid the COVID-19 pandemic. Sekure’s Back to Work: Small Business Reopening Safety Guide and Checklist shares helpful, detailed tips on adapting your business plan, future-proofing your business, taking action, sanitizing equipment, and being prepared. Download our guide to help you help make your reopening plan a safe—and successful—one.

Three Steps to Get Started

Reopening your doors—and keeping customers and staff safe—requires planning, communication, and staying informed. Here are three steps to help guide your reopening plans.

1) Create a Safe and Sekure Environment

You can keep customers and employees safe by implementing protective protocols, such as regular deep cleanings, daily staff screenings, and rigorous social distancing measures. Communicating on social media or on store signage about what you’re doing to keep the public safe will go a long way.

Here are tips for establishing measures for deep cleaning, social distancing, and employee screening.

Deep Cleaning

  • Disinfectant wipes, disposable gloves, paper towels, masks, hand sanitizer, and other cleaning supplies should be readily accessible throughout the store, and at point-of-sale terminals and other stations. High-touch areas should be cleaned periodically throughout the day.
  • Implement a rigorous cleaning schedule that targets high-touch surfaces and spaces, such as door handles, shopping carts, PIN pads, restrooms, light switches, and sinks and faucets.
  • Use cleaning products that are on the EPA’s List N: Disinfectants for Use Against SARS-CoV-2
  • Be sure hand sanitizer is available throughout the store for customers and employees to use, especially at store entrances and checkout areas.

Implement Social Distancing Measures

  • Place signage in visible locations throughout the store, particularly high-traffic areas, such as entrances, exits, checkout counters, and fitting rooms.
  • Require employees and customers to wear approved facial coverings, gloves, and personal protective equipment (PPE) at all times, if possible.
  • Offer face masks and/or PPE to customers who enter the store without one.
  • If telecommuting is not an option, consider ways to reconfigure your space to encourage social distancing. Approaches include installing physical barriers, modifying workplace layouts to create six feet of distance, closing communal areas, staggering shifts and breaks, avoiding large gatherings, and installing appropriate on-floor and wall signage.

Employee Health

  • Have a plan in place to screen your employees’ health by checking temperatures and implementing contact tracing. Keep screening private, focus on COVID-19 symptoms, and identify potential hazards that might expose workers to the virus.
  • Decide how you are going to manage positive cases of COVID-19 in your business once you reopen. Federal agencies, such as the Occupational Safety and Health Administration (OSHA), provide guidelines on managing and isolating employees with COVID-19 symptoms.

2) Make Every Transaction Contactless

Contactless payment technology allows customers to pay by tapping their cards to a point-of-sale terminal. The cards are a faster alternative to chip-and-PIN payments and require less physical interaction. Consumers may also start to increasingly use “tap-and-go” transactions through digital wallets, such as Apple Pay or Google Pay, to avoid handling cash and credit cards. Here’s what you can offer:

  • Online shopping to customers
  • Contactless payment options, such as radio-frequency identification (RFID) credit and debit cards, Apple Pay, Google Play, etc.
  • Set up self-checkout.
  • Establish pickup and delivery services to customers.

If you’re using a Smart Terminal, you can accept payments in-store, online, and on the go. You can also make transactions safer by taking the following steps:

Use a customer-facing terminal: With a customer-facing terminal, credit cards remain in the hands of consumers, minimizing contact with the virus.

Sanitize Payment Terminals: A terminal that features a glass display surface and hard acrylic keys is easy to clean and disinfect.

No Signature Required: Removing the signature requirement eliminates this physical exchange, minimizing contact, while a digital receipt is still available to the customer.

3) Protect Your Business from Rising Rates

Credit card processing fees are complex. At Sekure, we offer competitive options that complement your business needs and goals. If you’re looking for lower rates, our team of payment professionals can help.

Sekure negotiates for more than 2,000 businesses per month, with over $20 million in combined processing volume. Clients are offered the lowest rates available, with a Rate Guarantee and free equipment upgrades. Sekure also handles the cancellation with your current processor and pays your standard termination fees. Contact Sekure Merchant Solutions today for more information at 1-866-921-1485.

Remember to download Sekure’s Small Business Reopening Guide and Checklist to help you reopen your business and thrive. Download our Small Business Reopening Guide

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