Restaurants: Adapting to a New Era

Although many industries have mounted a comeback since the lockdowns were slowly lifted—and subsequently reinstated, in some cases—the restaurant sector is not one of them. And ...
Read More

How to Handle Unhappy Customers

When it comes to unhappy customers, good news travels fast—and bad news travels faster. Remember the United Airlines broken guitar fiasco of 2008? The incident, which involved ...
Read More

Adapting Your Retail Space for COVID-19

The pandemic has fundamentally changed consumer behavior, and retailers need to adapt to survive, and reinvent to thrive. While shifting to e-commerce has been a priority for ...
Read More

How to Protect Your Business When Reopening

COVID-19 is delivering a variety of unforeseen changes to the retail industry. Without much warning, retailers were forced to move operations online, scale back their hours or ...
Read More

How to Bring Customers Back During COVID-19

Now that shelter-in-place orders have been lifted in most areas and various reopening phases are being implemented, you’ve finally reopened your doors. That’s great news. But ...
Read More

Should You Implement a COVID-19 Surcharge?

As businesses across the country are reopening amid the COVID-19 pandemic, most are taking measures to sanitize and implement protocols to slow the spread of the novel ...
Read More