Sekure is taking customer support to the next level with an ETA exam certification initiative that gives employees a competitive edge and ultimately helps merchants navigate the complex electronic payments environment.
The Relationship Managers at Sekure are taking the ETA Certified Payments Professional (ETA CPP) exam. Passing the exam signifies that a Sekure Relationship Manager has demonstrated the knowledge and skills required to perform proficiently.
Sekure launched the certification exam initiative in 2018. Seven employees were certified in 2019, and eight more took the exam throughout 2020.
Now more than ever, payment processing professionals need broad industry knowledge to grasp the challenges faced by merchants. Sekure's Relationship Managers are continuously improving their professional knowledge and expertise in the areas most important to the merchants they support. Merchants receive peace of mind knowing that they are being supported by Sekure’s team of experts who will provide accurate, up-to-date information for their query or concern.
Their expert skill sets are vital in allowing Sekure's Relationship Managers to best support merchants in navigating the complexities of risk mitigation, governmental and regulatory compliance, and security matters.
Our ETA-CPP certified Relationship Managers have demonstrated fluency in the following areas:
“Merchants can put their trust in our Relationship Managers knowing that they’re well-versed in PCI compliance topics and other payment processing areas,” said Sekure’s Director of Customer Support, Laura Lewis. “It’s really a matter of merchants having confidence in us, that they’re working with a company that’s always looking out for them.”
What is the ETA CPP Exam Program?
The ETA CPP examination is a three-hour, computer-based exam that is administered in English and includes 125 multiple-choice questions. The ETA CPP is available for all payment processing professionals with a minimum of 1 to 3 years of payments industry experience. The certification is valid for three years.
Objectives of the ETA CPP Exam
- Establish a uniform, defined standard of practice and knowledge for ISOs, sales personnel, and other payments industry professionals
- Quantify the expertise and potential performance of payments industry professionals
- Enhance the productivity and reputation of payments companies and the credibility of the industry
- Thwart inappropriate practices that may discredit the reputation of the industry
At Sekure, we’ve built our reputation in payment processing based on our expertise and exceptional customer service. We’re proud to have earned the best third-party reviews in the payment processing industry. The ETA CPP exam reinforces Sekure’s commitment to excellent customer service.
“The certification will help merchants know that they’re dealing with Relationship Managers who are professional and very knowledgeable in the processing industry,” Lewis said. “The ETA CPP program sets the standard for professional performance in the payments industry. More than anything, Sekure is committed to excellence.”