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High-Risk Merchant Accounts: An Overview

Not all merchants are created equal. Nor are the payment processors that serve them. One key area where they differ is their willingness to accept risk. Some payment processors shun high-risk merchants, while others are more accommodating. This article provides an overview of high-risk merchant accounts and what it means to be a high-risk merchant. 

6 Ways to Prevent Chargebacks

A chargeback is a forcible refund between a merchant and the issuing bank, i.e., the bank that issued the customer’s credit card. A chargeback is not a refund. Unlike refunds and returns—which are voluntary and occur between the customer and the merchant—chargebacks are disagreements between the cardholder and the business whereby the customer contacts their bank to reverse the credit card charge.

5 Types of Businesses That Benefit from Virtual Terminals

As today’s consumers embrace credit cards as a preferred payment method, merchants must respond accordingly. One tool they can leverage is a virtual terminal—a virtual point of sale that allows businesses to accept card-not-present transactions by manually entering credit card details over the phone or online. These web-based solutions transform merchants’ devices into credit card machines and enable them to securely process one-time and even recurring payments. Here are five types of businesses that can benefit most from implementing virtual terminal payment processing.

Customer Service Spotlight: Sekure’s Chatbot

Poor customer service. Difficulty troubleshooting. Long waits on hold. Merchants across the U.S. are no strangers to the shoddy customer service that runs rampant in the payment processing industry. Even the simplest queries can devolve into two-hour telephone odysseys just to get an answer. The hero of this article—Sekure’s unassuming chatbot—allows merchants to contact a payment professional at the click of a mouse and get quick answers.

Halloween Gives Small Business Owners a Chance To Connect With Their Communities

October has been a busy month for small business owners, whether it’s getting Halloween products out and ready in time or decorating storefronts - much preparation goes into preparing for the spooky holiday. Luckily, this Halloween looks like it will be a promising one, with an estimated 65% of Americans celebrating this year, which is comparable to the pre-pandemic level. According to the National Retail Federation, Americans spend an average of $102 on Halloween costumes, candy, decorations, and greeting cards, amounting to billions of dollars in revenue for businesses. While Halloween increases profit margins, it’s also a golden opportunity for small businesses owners to connect and give back to the communities they serve. 

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