What Is a Chargeback? Chargebacks—also known as reversals—occur when funds are returned to the purchaser in a transaction, and they usually involve card-not-present (CNP) credit card transactions. At their base level, they are a consumer-protection mechanism enabled under Regulation Z of the Truth and Lending Act . Side note: Debit cardholders are afforded the same rights under Regulation E of the Electronic Fund Transfer Act.

More and more, customer service is evolving towards a technology-based process, with new trends emerging every year. The expectations from consumers are progressing right along with this evolution; in fact, according to Salesforce, 84% of customers agreed that the experience a business provides is just as significant as its products and services. With the online experience becoming increasingly important, keeping up with the latest trends in customer service can be the key to success for your business. Here, we outline some of the more noteworthy customer service trends for 2022.

Excellent online reviews and customer reviews are a powerful yet underutilized tool in the world of retail. For example, they influence consumer decisions, help your business build credibility, and drive engagement. Meanwhile, over the last couple of years, the power of online reviews has increased as people have flocked online. And with U.S. retail eCommerce sales expected to grow 16.1% in 2022 to reach a staggering $1.06 trillion, online reviews will continue to shape consumer behavior. This article outlines five reasons why online reviews are essential.

As a small business owner, you’re expected to oversee a lot of information: you may have to keep track of inventory, staffing, hours billed, sales, production, customer information – the list is truly endless.